Terms and Conditions of Use and Booking
Last Update: October of 2026
1. Identification
The website www.listour.pt is operated by:
ANTONIO AUGUSTO DOS REIS CAMPOS
Rua de São Mamede Nº5, 3ºB
1100-532 Lisboa
Portugal
NIF: 200542222
Telephone: +351 966 371 271
Email: geral@listour.pt
Listour's activity includes tourist guide services, tours and personalised services provided, among other means, by van or passenger car.
2. Purpose of the website
The website is primarily intended to present Listour's tours, programmes, prices and services and to enable users to contact Listour or submit booking requests.
Information displayed on the website should be read together with any specific conditions communicated to the customer regarding the requested service.
3. Bookings
Booking requests submitted through the website are processed according to the local time applicable in Lisbon, Portugal.
Online booking requests should generally be made at least 24 hours before the requested service.
For last-minute requests, customers should contact Listour directly on +351 966 371 271. Provision of the service remains subject to availability.
Submitting a request through the website does not constitute automatic confirmation. All bookings are subject to availability and confirmation by Listour.
Where a booking reference or confirmation is provided, customers should retain it for identification purposes.
Telephone bookings are also subject to these Terms, which the customer must accept.
Where one person books for two or more people, that person is responsible for communicating the relevant conditions to the other participants and confirms that they are authorised to provide information necessary to organise the service.
4. Payments
Advance bookings may be paid by bank transfer, in accordance with the instructions provided by Listour.
Where payment has not been made in advance by bank transfer, payment must be made in cash and in euros (€), directly to the driver before departure for the tour or contracted service.
The relevant fiscal document will be provided in accordance with applicable legal requirements.
5. Prices
Prices displayed on the website reflect the information available at the time and may vary according to the tour, route, duration, number of participants or characteristics of a personalised service.
Specific prices and conditions may be provided before confirmation where a personalised service or alteration to a published programme is requested.
The price and conditions applicable to a service will be those communicated and accepted in connection with the relevant booking.
6. Luggage
Unless otherwise stated for the contracted service, the allowance is two pieces of luggage per person, one of which may be a golf bag.
Additional, oversized or special luggage must be disclosed in advance.
Where an online form is used, this information may be entered in the observations or message field.
Carriage remains subject to the capacity and characteristics of the vehicle used.
7. Insurance
Listour maintains the insurance legally required for its activity, currently through Lusitania Seguros, subject to the terms, limits and exclusions of the relevant policies and applicable law.
8. Inability to complete transport
Where transport cannot be completed for a reason attributable to the service or vehicle, Listour will seek to provide an appropriate alternative, which may include another vehicle, taxi, train or other transport solution.
Where reimbursement of alternative transport used by the customer to reach the intended destination is agreed, reimbursement should not exceed the reasonable cost of an equivalent taxi journey, without prejudice to any mandatory statutory rights.
9. Delays and external circumstances
Schedules and journey times may be affected by traffic, weather, accidents, road restrictions, public events or other circumstances outside Listour's reasonable control.
Listour shall not be liable for delays exclusively caused by circumstances not attributable to it, without prejudice to mandatory consumer rights.
10. Customer responsibilities
Customers must provide accurate and current information and attend the agreed location at the agreed time.
Customers must follow reasonable safety and organisational instructions given by the driver or guide.
Customers are responsible, in accordance with applicable law, for damage caused intentionally or through culpable conduct.
11. Changes and cancellations
Requests to change or cancel a booking should be communicated to Listour as early as possible.
Where payment is made directly to the driver before departure, no amount has been paid in advance by the customer and therefore there is no payment to refund if the booking is cancelled before the service begins.
Where a booking has been paid in advance by bank transfer, any conditions applicable to cancellation and any refund will be communicated to the customer in connection with that booking, without prejudice to any rights granted by applicable law.12. Intellectual property
Texts, photographs, graphics, logos, design, structure and other website content are protected by applicable intellectual property rights and belong to their respective owners.
Unauthorised reproduction, distribution, modification or commercial exploitation is prohibited except where permitted by law.
13. Website use
Users must not use the website for unlawful or fraudulent purposes or in any way that could compromise its operation, security or third parties.
Listour may update, correct or change website content where necessary.
14. External links and services
The website may contain third-party links or content, including Google Maps.
Listour does not control external websites and is not responsible for their policies, content or practices, without prejudice to liabilities imposed by law.
15. Complaints
Questions or complaints may be addressed to:
Email: geral@listour.pt
Telephone: +351 966 371 271
Consumers may also use complaint mechanisms legally available in Portugal, including the Electronic Complaints Book, where applicable.
16. Applicable law
These Terms are governed by Portuguese law.
Nothing in these Terms limits mandatory consumer rights. Any dispute will be subject to the applicable statutory rules concerning jurisdiction and consumer dispute-resolution mechanisms.